An increasing number of organisations are choosing to work with specialised IT Managed Services suppliers indicating that the popularity of such services is on the rise. It is quite likely that you are already working with a provider, soon to start working with one or still figuring out if you actually need the service. No matter where you are in this regard, there are certain considerations to keep in mind when you make the choice in order to ensure that you reap the full range of possible benefits.
What are the available options and is outsourcing to a Managed Support services provider the right choice? This may seem to be a very difficult decision that has to be made however when you go about it in an organised manner, you will find that it is actually quite simple. One must check the viability of the solutions in the market and choose whatever works best for your company.
When your reactive IT needs are few and far between, you may feel that a ‘Pay As You Go’ system would be ideal and you pay your supplier by the hour. In this method, your IT partner IT would send in somebody as and when there is a need. This is perfect, right? Well, not exactly, this too has its set of hassles. In this scenario, the arrangement becomes more profitable when the partner’s resources spend more hours working on your requests and hence, they could unnecessarily take longer to fix something. Additionally, as they are only called in for reactive support, you will find yourself many times ending up with your systems going down and having to work against the clock to bring them up again whilst your entire set-up will not be receiving full, proper proactive support. You will have the costs associated with the loss of productivity of all employees affected by the downtime in addition to being billed to get everything back to normal. Your total expenditure will end up being much higher than if you had pre-emptively detected and rectified the issue.
Suppose you were to work with an IT Managed Services firm instead, you will pay for a service and not for the number of hours that anyone has spent working for you. Hence, you can be certain that speed to arrive at and implement a resolution will be equally of the essence to your service provider as to you when downtime strikes. Also, since they will be continually monitoring the IT infrastructure, quite a few glitches will be prevented before they crop up. Your cost-savings will be the sum of having more uptime and reduced over-all spend on the service itself. When your business hands over the job to a specialist, you can rest assured that everything is in the hands of experts who are familiar with all the intricacies involved.
Now that you clearly understand the reasons to opt for such a service, you must evaluate your specific requirements and make the choice that suits you best.